Quatrro's services in analytics, payment transaction monitoring, portfolio management, scoring and industry experience have been automated and packaged into multiple software tools known as expert systems. These expert systems optimize operations costs and maximize revenue opportunities.
Our range of expert systems can cater to all business needs:
The key to understanding your business and fulfilling customer needs lies in your ability to access real time data on customer demand, transforming it into information and identifying actionable business decisions through insightful analysis. Concierge provides comprehensive and consistent access to business information which is essential to accurately understand customer segments, risks, profitability and customers' changing preferences and needs.
It is the perfect tool for customers seeking to maximize their business intelligence with minimum investments. Concierge comes with several power-packed features such as Portfolio Analyzer, Alert Based Reporting, 'Query-Fetch' Report Manager and Best-in- Class reporting templates with drill down features which provide a 360-degree insight of the portfolio.
According to the US Federal Trade Commission, identity theft is growing at a staggering 20% annually with a higher number of customers complaining about fraudulent credit cards being issued in their names. At the same time, and to remain competitive, financiers need to find the right balance between offering attractive rates and making accurate lending decisions because extending credit to the wrong customer can be worse than missing the opportunity to land the right customer. Therefore, as banks' consumer lending portfolios grow rapidly, it is imperative for banks to proactively monitor all new loan applications right from the start and here is where Vigil Eye can help you.
Vigil Eye is a tool which helps organizations that issue, review and accept applications and choose the ‘right customers’. This includes organizations such as banks, mortgage and consumer lenders, insurance and telecommunication companies, government agencies and any other firm that accept applications.
The expanding network of merchants not only increases the option of services and products available to credit/debit card users but also contributes to the revenue of acquiring banks. Acquirers need to manage the risks merchants present and implement best business practices in card acceptance to combat such risk.
Merchant Pro empowers acquiring banks to identify potentially risky merchants utilizing built-in business intelligence reports. The system preempts enrolment and continuation of merchants prone to fraud. The rich suite of user-customizable features provide analysts a complete workflow and case management tool to handle alerts and make precise decisions at the individual merchant level.
Fraud sophistication is increasing every day. Fraudsters are devising new and innovative methods such as BOTS, Man-in-the-Browser and Duplicate Avatars. These fraud techniques are utilized to steal personal information in order to gain access to innocent customers' cards and banking accounts.
FRED is a strategic, online and real-time fraud risk management tool for retail banking institutions and credit, debit card issuers. This tool protects portfolios against fraud losses and continually improves the bottom line. It is an integrated common platform that eliminates the need to depend on multiple vendors.
Proliferation of the internet has been fueling the growth of online business and e-commerce. While this is beneficial to customers, it also brings certain risks which have fueled internet fraud. Today, merchants are required to authenticate customers in 'Card Not Present' (CNP) transactions and fulfill the purchase requests but conventional methods of validating customers through address verification, date of birth, card expiry and CVV number are suboptimal to prevent fraud - especially in cases of identity theft. These traditional methods also cause ‘false positives’, which create another set of problems for merchants.
The industry standards introduced by Visa and Mastercard such as Verified by Visa (VbyV) and Mastercard Secure have shifted some of the fraud liability from online merchants to credit card issuers. However, these measures have not completely eradicated fraud. Transecure is a potent, rule and behavior–based fraud reduction tool for merchants.
Some of the major challenges and threats which business enterprises and financial institutions face today are data security, privacy concerns, identity theft and regulatory compliance. Internal security threats are related to employees stealing customers' personal information. Stealing customer identity information relating to credit and debit cards has a wide-ranging impact on companies resulting in loss of business and credibility. Companies that employ individuals to book customer orders via phone or mail carry the highest risk in losing information to third parties.
Visor is a fully customizable tool that helps organizations ‘mask’ predefined fields in ‘order management screens’, ‘billing engines’ and customer information databases. Employees are able to enter customer sensitive information only while updating the records but are not able retrieve the information.
Visor+ scans employees' storage devices in both LAN and WAN and retrieves all information that is secretly stored. It identifies the responsible employee by locating the system number and associated employee details.