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TEL: 727-939-2375
Loan Modification & Refinance Solutions
Quatrro's Loan Modification & Refinance processing solutions support mortgage servicers and financial institutions with end-to-end solutions under the HAMP and HARP programs. Quatrro prides itself in being one of the very few niche companies to have fully integrated the latest HAMP policies and procedures into its processing workflow and “best in the class” technology platform. Therefore Quatrro’s clients benefit from the utilization of our efficient loan modification platform before the loan is boarded back into their servicing system.
Service Description:
Loan Modifications | Refinance | Servicing Support
We have expertise across the following areas:
- Borrower qualification
- Loan Mod Status
- Customer Service
- Operational Processing
- Imaging Platform
- Origination workflow
- Loss Mitigation
- Investor Reporting
- Bank Reconciliation
- Customer Service
- Welcome Calls
Service Description
Eligibility Determination
- Capture the data from identified loan pool such as Loan Term, Interest Rate, Program/Product, Payment History, Unpaid Principal Balance, Borrower Information, Property Information, etc
- Verify that all the key data points are entered in eligibility check software
- Receive all the information required for eligibility check
- Compile all the information to prepare an eligibility matrix
Case Setup
- Create loan modification case file in Case Management System
- Upload the imaged documents related to loan file in the application software
- Perform a pre-screen of documents and data
- Perform data integrity audit
- Communicate with borrower for further action
- Assign to Loan Modification Case Reviewer
Case review and New term determination
- Review loan modification documents and data in the system file
- Perform Net Present Value test to determine if modification is required
- Perform Standard Waterfall process
- Evaluate file and analyze findings
- Calculate proposed payment amount and new loan terms
Case decision
- Lender/Servicer receives the files for review
- Lender approves new terms as provided by Quatrro reviewer
- Lender modifies loan future terms
- Lender approves documents processing
Loan documents modification
- Pre-screen file for preparation of loan modification documents
- Prepare loan modification package
- Send package to borrower for signature
QC signed package by Quality
- Perform quality review on documents package
- Review the signed package from borrower
- Inform servicing desk of trial period and new loan terms
- Close case upon execution of modification
Servicing
- Prepare documents such as trial period payments, taxes, insurance and executed documents
- Send new payment coupons to borrower
- Track interim payments and provide interim or ongoing servicing
Service Lines
Mortgage Services
Partner Program
- The Quatrro Partner Program is targeted to Resellers who want to provide a substantial added value to their clients. The goal is to offer Quatrro customers...
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