Increased customer satisfaction for worlds leading Internet Service Provider from 72% to over 87%
Business Support Services

Business Support Services is a Quatrro company that provides front, mid and back office support for Small, Medium Enterprises and Global companies in Telecom, Healthcare, Travel, Legal, Media and Entertainment verticals. The company combines process execution excellence, flexible and creative client partnership models, business transformation capability, low cost - high quality services to support clients' businesses.

The company is guided by the philosophy that offshore delivery is about creating service excellence, redefining customer experience and not just adding headcount. This has resulted in a competitive value beyond the traditional "lift and drop" advantages for our clients.

Most experienced BPO team based out of India
The Clients include experienced outsourcers for whom the company has improved results versus their previous providers as well as first-time outsourcers whom the company partners by implementing outsourced operations and eventually grow with them while minimizing risk.

Business Support Services has been recognized as one of the 20 Best CRM companies in the world. The qualified phone based technicians, energetic reservation counselors, highly skilled transcriptionists and customer focused service representatives provide various services.


Quatrro's range of services covers:
Technical Support & Helpdesk
Technical Support
  • Incident Management
  • Process Integration
  • Reporting
  • ISP Support
  • for OEMs, Telecom Service Providers, ISPs, Software Companies, Gaming Device Manufacturers
Internal Service Desk
  • Ticket Management
  • Incident Management
  • Problem Management
  • Service Level Management
  • for Global Companies, Small & Medium Enterprises

Travel

  • Reservations and Customer Support
  • Loyalty Program Support
  • Holiday Program Support
  • Analytics
  • Accounting Services
  • for Airlines, Online Travel Operators, GDSs, Hotels, Destination Management Companies

Customer Care & Sales

  • Inbound Customer Service - Voice and Chat
  • Billing
  • Retention
  • Telesales
Transcription

  • Healthcare
  • Legal
  • Business


For more details visit http://www.quatrrobusinesssupport.com

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