Creating value through innovation
Quality Philosophy

Quatrro’s reputation for the highest quality in the industry comes from the adoption of best practices, established models and methodologies and an uncompromising approach to ensuring excellence in delivery. Quatrro’s vision is to deliver ‘best-in-class’ performance on client CTQ’s (Critical to Quality Measures). Quatrro believes the Quality strategy is only as good as its implementation and therefore there is relentless focus on implementation of the quality strategy and reviews on quality conducted at the highest leadership levels.

The quality strategy is to ‘design–in’ quality by using powerful tools such as such as Six sigma infrastructural processes and applying improvement methodologies such as Six Sigma, Lean and Kaizen in a seamlessly integrated manner. Dedicated Black Belt support, Six Sigma Green Belt trained operating managers and a large part of the population covered in application of basic quality tools are some of the distinct features of Quatrro’s quality model. The graphic below shows Quatrro’s Business Excellence Framework

The Quality Business Excellence Framework



Click to enlarge!
Deployment Strategy
  • Dedicated team of MBB/BBs for each Business Line (Ratio 1:100)
  • Lean, Six Sigma (GB), Kaizen training for all managers
  • Robust project selection methodologies focusing on client needs
  • Six Sigma infrastructure processes for all operations
  • Strategic consulting support for clients


Industry Certifications and Assessments
Certifications / Assessments

Description
ISO/IEC 27001:2005
Date of certification: October 19th, 2007
Name of Certification /Assessment Body: BSI (British Standards Institute)

  • ISO 27001 is the global standard certification for information security
  • We were certified after a third party audit conducted by BSI (British Standards Institute) a highly reputed international accreditation organization
  • Quatrro is the youngest company to simultaneously certify to ISO 27001 & DPA
Data Protection Act, UK, 1998
Date of certification: October 19th, 2007
Name of Certification /Assessment Body: BSI (British Standards Institute)
  • Data Protection Act, 1998, UK is a stringent privacy Act
  • Complying with this Act means the organization has requisite controls to protect confidentiality of personal and sensitive personal information of customers
PCI-DSS 1.2
Date of certification: December 16th, 2008
Name of Certification /Assessment Body: SISA

  • PCI DSS stands for Payment Card Industry Data Security Standard, and is a worldwide security standard assembled by the Payment Card Industry Security Standards Council (PCI SSC).
  • The PCI security standards are technical and operational requirements that were created to help organizations that process card payments prevent credit card fraud, hacking and various other security vulnerabilities and threats. The standards apply to all organizations that store, process or transmit cardholder data.
  • PCI DSS2 is the latest version of the standard and Quatrro is the first, fastest and youngest BPO to certify to that standard
  • The standard has 200 controls which are highly granular to meet the stringent data confidentiality requirements of the Payment Card industry. Also there is a huge penalty for fraud
Service Lines
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